Refund policy

At Hyara, each piece is lovingly handcrafted just for you. Because our outfits are made-to-order, we don’t typically accept returns or exchanges. However, if something isn’t right due to our mistake, we promise to do our best to make it right.

🕒 Facing an Issue? Let Us Know Within 48 Hours of Delivery

If there’s a problem with your order, please contact us within 48 hours of delivery (as confirmed by tracking).

Reach us through:

Please include clear images and order details when you message us, so we can assist you promptly.

✅ When We Can Accept a Return or Exchange

We’ll gladly review your request in the following cases:

  • You received the wrong product

  • The garment has a genuine defect in fabric or stitching

  • There’s a size issue due to an error on our side

    (e.g., the final measurements differ significantly from our size chart or from the custom measurements you provided)

Please note that all approvals are subject to a thorough review.

📏 Size Exchange Policy

Since every order is made specifically to your size, we are unable to offer size exchanges once the order is delivered.

We recommend double-checking your measurements before confirming the order.

Need help? We’re always here to assist you with sizing support before you order.

📦 If a Return is Approved

If your return is approved:

  • The product must be unused, unworn, unwashed, and undamaged
  • It must be returned with all original tags, labels, and packaging
  • Please include your name, address, contact number, email, and order ID

🔁 Return Shipping Cost:

If the return is due to our error (wrong item, sizing error, or defect), we will cover the reasonable return shipping cost and provide you with instructions.

If it is not due to our fault, we will not be able to process the return.

❌ What Can’t Be Returned or Refunded

We’re a small batch brand and hope for your understanding that we cannot accept returns or refunds for:

  • Items bought during a sale or promotion
  • Customized or made-to-measure items (e.g., Feeding Dress, Lehengas, Anarkalis)
  • Sarees with fall and pico
  • Orders shipped internationally
  • Slight irregularities in weave, print, or dye from handmade or handloom processes — these are natural and part of the beauty

For international orders, we currently do not offer returns or refunds. If there's a genuine issue, please contact us — while we cannot promise a return, we’ll try to find a fair resolution.

💸 Refund Guidelines

  • Refunds apply only to the product cost (shipping charges are non-refundable)
  • Once we receive and inspect the returned product, your refund will be issued to your original payment method (or as store credit, if you prefer)
  • Refunds are typically processed within 5–7 business days after inspection
  • Refunds are only issued if the issue is clearly due to our oversight

🧵 About Production Delays

Some of our pieces involve intricate handwork and embroidery, which may take a little longer than expected. While these delays are rare, they are part of the charm of handmade clothing.

Please note: Orders cannot be canceled or refunded due to production delays. We will always keep you informed if timelines shift.

❗ Order Cancellation Policy

You can cancel your order within 24 hours of placing it.

After that, our artisans begin the process, and we won’t be able to cancel the order.

💬 Need Help? Just Say Hi

We genuinely care about your experience and are here to support you. Whether it’s a question, a concern, or just some sizing advice —

message us anytime on:

We appreciate your trust in Hyara, and we’ll always do our best to honor it — with kindness, quality, and transparency.

With love,

Team Hyara ✨