Frequently Asked Questions

It depends on what you pick. Ready-to-ship pieces leave our Tiruppur studio in 2–3 working days. Made-to-order pieces are crafted just for you, so they take 7–12 working days to stitch and ship. The exact timeline is shown on every product page. Once dispatched, India delivery takes 4–7 working days; international takes 15–21 working days (plus customs, which is out of our hands).

The moment we ship, we'll WhatsApp you the tracking link. You can also check your order status anytime on hyara.in/account. Still lost? Message us on WhatsApp at +91 8778088599 with your order number and we'll find it.

Within India: Free. Pan-India, all states, no minimum. International: Calculated at checkout based on destination and weight.

Yes, on most products. A ₹99 advance is collected at order confirmation (this confirms you're real and helps cut down on cancelled deliveries — non-refundable if the parcel is refused). The balance is paid in cash when the parcel reaches you. A ₹49 or 2% handling fee applies to all COD orders. Going prepaid instead? You save 5% automatically at checkout.

Yes! We ship worldwide. Shipping rates and timelines show at checkout based on your country. Duties and customs are the buyer's responsibility, so factor those in if you're outside India.

Every product page has a Size Chart button with body measurements in inches (XXS through 4XL). Our size chart is based on body measurements, not garment measurements — so measure yourself and pick the size that matches.

All measurements in inches. Full pant chart on the Size Guide page.

Two great options. Size up — every HYARA piece comes with a 3-inch seam allowance, so we can let it out at the seams up to 3XL/4XL. Or ask for a custom fit — WhatsApp us your exact measurements before you order, and we'll stitch to your body, no extra charge on most products.

Yes, often. Once you've placed your order, message us on WhatsApp with your customization request and order number, and we'll confirm what's possible. See the Customization Guide for the full list of what we can and can't change.

38" works for most heights between 5'2" and 5'6". Below or above that, message us with your inseam after ordering and we'll adjust.

It means we don't pre-stitch and pile up inventory. Once you place an order, your fabric is cut, your size is stitched, finished, and packed — for you. Less waste, better fit, sharper finishing. The trade-off is time: 7–12 working days versus same-day dispatch. Worth it, in our slightly biased opinion.

In our own unit in Tiruppur, Tamil Nadu — India's knitwear and garment capital. Our co-founder Keerthana oversees production personally. Every piece is touched by people we trust.

Mangalagiri handloom cotton (our signature) is sourced directly from weaving families in Andhra Pradesh. Raw silk, tissue, mulmul, and cotton come from artisan partners in Surat, Jaipur, and Ahmedabad. Slow, traceable, and we know who made what.

Because every HYARA piece is stitched just for you, we don't accept general returns or exchanges. But — and this matters — if something is wrong from our side (wrong product, damaged item, stitching defect), we absolutely make it right.

Message us on WhatsApp within 48 hours of delivery with clear photos of the issue and your order number. We'll either replace the piece (if it's a defect or our error), or refund (last resort, only when replacement isn't possible). Reach us on WhatsApp +91 8778088599, Instagram @hyara.in, or care@hyara.in.

A size swap is possible if the issue is our stitching error against the measurements you gave us. If you ordered the wrong size yourself, we can sometimes alter — a small exchange fee applies. WhatsApp us with photos and we'll work it out.

Refunds are last-resort and only when a replacement isn't possible. When approved, a 2.5% payment gateway charge is deducted (the bank's cut), and the balance is refunded to your original payment source within 5–7 working days.

UPI (GPay, PhonePe, Paytm, BHIM), Debit/Credit cards (Visa, Mastercard, RuPay), Net Banking, Wallets, Cash on Delivery (with the ₹99 advance), and EMI on cards above a certain ticket size (visible at checkout).

5% off when you pay prepaid (vs COD) — applied automatically at checkout, no code needed. We also run occasional sale events and Instagram-exclusive codes — follow @hyara.in to catch them.

Yes. We use Razorpay Magic Checkout, which is PCI-DSS certified. We never see or store your card details — they go directly to the bank.

Each product page has a Wash Care section, but the short version for Mangalagiri cotton: First wash in cold water, separately (natural dyes bleed a little the first time — normal, not a defect). Regular care: gentle machine wash on cold or hand wash, mild detergent, avoid bleach. Drying: in shade, inside out. Ironing: medium heat with steam.

Two reasons. Every screen shows colors differently, and handloom dyes have natural variation batch-to-batch — that's part of their character, not a flaw. We photograph in natural light wherever possible and use minimal editing.

Most of our suit sets and many kurtis do — we mention it explicitly in the product description. If pockets are a deal-breaker, check the description before adding to cart.

Our Mangalagiri suit sets and most premium pieces come with full lining for opacity and a softer feel. The product page will say so. Lighter casual pieces (some short kurtis, lounge) are unlined for breathability.

HY = High Quality, High Standards. ARA = a divine sound in Hindu tradition (like "Om"). Together: standards held with reverence.

Shyam Sundar (founder) and Keerthana SV (creative head & co-founder, the heart of the design floor). They started HYARA in 2025 with one belief: ethnic wear should feel like you, not like the average size chart.

Instagram @hyara.in (daily), our newsletter (scroll to the footer), or WhatsApp us on +91 8778088599 with "Add me to the list" for VIP early access.